Would I do it again? Not without clearer explanations
The process to sign up and get started with WFHI's services felt a bit rocky because the explanations provided were not always clear. For instance, while the invoicing and payment steps were straightforward enough, I found some of the descriptions around the database feature quite confusing, which caused delays in setting up my workflow. On the positive side, the training material did cover the main tasks reasonably well, but some topics like the functionality of the calling tools and dialer could have been explained with more clarity. The telephonic support team was helpful when I reached out, but I suspect that if I didn’t have that option, I’d struggle more. Looking back, the onboarding flow seemed to expect that users already had a certain level of prior knowledge, which wasn't always the case. With better, simpler instructions and a bit more guidance early on, my experience would have improved. Given all of this, I’m hesitant about signing up again without improvements in how the information is presented up front.