would i do it again? not sure, support slowed me down
I found the sales and pre-purchase communication to be a bit slow and at times unresponsive, which was disappointing since that is when I expect the clearest help. Although the support team eventually answered my questions, the delay and multiple follow-ups made the initial experience frustrating. On the positive side, once I signed up, the software's setup was relatively straightforward. But before purchase, getting clear answers about subscription details and software features was trickier than it should be. The support calls did help but it took more effort than I anticipated. If I were considering another purchase, I'd hesitate because the pre-sales engagement felt lacking compared to what I hoped. On the upside, invoicing and payment processes were okay once everything was in place, and the system itself has useful features, but the front-end help left me with mixed feelings.