Would I do it again? Not sure, due to confusing site layout
I tried to find the software and training details on the site, thinking this would be a straightforward experience. The initial sign-up and invoice process was clear, which I appreciated. However, the rest of the site was quite confusing to navigate. The database features descriptions were scattered, and it took longer than expected to locate the calling tools and dialer information. Customer support was reachable but often took too long to respond to clarify things I couldn’t find on my own. This led to frustration during what should’ve been a simple pre-purchase review. I did like that the automatic updates were mentioned in some areas, giving a sense of continuous improvement, though it was buried in documentation. Overall, I wouldn’t say it was terrible, but I’m hesitant to go through this whole process again given the difficulty in finding straightforward info. The small positives in invoicing and sign-up are somewhat outweighed by the maze-like site structure. So if I ever try again, it would be with patience and some external help.