would i do it again? not really, honestly
So, I came in expecting that the support and communication setup would be tight and pretty straightforward. Unfortunately, that wasn’t my experience. I found myself repeating the same problems every time I reached out, which got tiring quickly. The waiting times on calls occasionally made me question if I should continue using the service. While the onboarding documentation seemed promising at first, the real live support didn’t live up to that promise. On the bright side, I appreciated how the invoicing and payment process was handled — that part was clear and hassle-free. The automatic updates rolled out without any major hiccups, so no complaints there. But overall, the communication and support didn’t match my initial expectations which diminished the overall effectiveness of the tool for me. If I had to choose again, I’d be hesitant to use this service mainly because of the inconsistent support experience. Not sure if that’s just my case or a common problem, but it’s enough to make me look elsewhere. All said and done, the software has potential but the communication side needs improvement before I’ll jump back in again.