When I first signed up, I was hoping the telephonic support would be more intuitive and responsive.
When I first signed up, I was hoping the telephonic support would be more intuitive and responsive. I expected someone to guide me promptly through the onboarding steps, perhaps even anticipate issues before I reported them. Unfortunately, most of the time I was left waiting on hold or transferring between agents who seemed uncertain of the software's intricacies. That said, I did appreciate how the database updated automatically without needing my intervention; this feature saved me some time at least. However, when I called for help about using the calling tools and dialer, the explanations felt generic and didn’t untangle my confusion effectively. The invoicing and payment process were fairly straightforward though, so at least that part went smoothly. If I need assistance with the software again, I doubt I will get the level of support I expected from my first experience. It felt like the gap between what I hoped for and what actually happened was pretty wide, especially in the communication department. So, despite some features working out okay, I don't think I would choose this service again for its support and communication quality alone.