Would I do it again? Not likely
The support and communication experience with the WFHI software was disappointing compared to what I expected. Initially, I thought the telephonic support would be more responsive, but quite often responses were delayed and the staff seemed unable to provide clear answers quickly. The invoicing process was straightforward, and I had no issues with that part, which I can say was a positive aspect. However, the training sessions felt rushed and sometimes disconnected from what was actually needed to use the software effectively. The calling tools and dialer functioned, but without much polish or ease, causing additional frustration. Overall, while one aspect like invoicing was fine, the overall experience fell below what I anticipated, and given that, I wouldn't easily choose to go through the same support and communication process again with this product.