Would I do it again? Mostly yes, just a small hiccup
Switching to WFHI’s billing and payment software from what I used before was a bit of a mixed bag, honestly. On the plus side, the whole sign-up and invoicing process was way smoother and cleaner than my old system, which was pretty clunky and slow. The automated updates meant I wasn’t constantly tracking down new versions or patches, which saved me a ton of time. Their telephonic support answered my questions clearly, though I noticed it could sometimes take a tad longer to get priority assistance than I'd hope during peak hours. One thing that caught me off guard was the payment processing interface, which felt a little less intuitive compared to some competitors I’ve seen; it took a bit to figure out where to manage invoices and payment schedules effectively. Still, once I got used to it, I found myself appreciating the database feature—it integrated nicely with my existing workflows. The dialer tool worked seamlessly across my team’s calls, which was a huge plus in streamlining outreach. Overall, would I do it again? Yeah, I probably would, since the benefits outweigh the minor clunkiness in payment management. It’s definitely an upgrade from before, but I’d love to see a more user-friendly billing dashboard in future updates. If they fix that, it’d be almost perfect for my needs going forward.