Would I do it again? Mixed feelings on the process
Having gone through the sales and pre-purchase process, I found some parts quite efficient while others felt drawn out. The signing up and initial invoicing steps were quick and mostly seamless, without unexpected complications. But during the subsequent onboarding and training, there was a fair amount of waiting between scheduled support calls, which sometimes stalled progress. Additionally, I noticed some repetition in the explanations regarding the dialer and database features; a bit more concise or targeted guidance could have saved time. On the positive side, when I did get through to support via phone, their answers were helpful and eased my concerns about using the software correctly. The automatic updates worked quietly and didn’t interrupt work, which was a relief. Overall, I’d say the process worked reasonably well, but if I had to do it again, I’d prepare myself for some downtime and repeated information at times. While it isn’t a perfect experience, I feel like it balances out fairly well for someone willing to be patient and persistent.