Would I do it again? Mixed feelings on support
When I first needed to navigate their support system, it was a bit of a mixed bag. On one hand, I found the documentation fairly straightforward, making it relatively easy to locate the information about dialing tools and database integration. But then, when I tried to get telephonic support for a specific problem with the calling tool during peak hours, there were waits and some confusion in communication that could have been better streamlined. On the brighter side, the automatic updates rolled out smoothly and the software did not require manual intervention, which saved my time. The invoicing and payment process was transparent, and signing up felt more intuitive than expected. However, the onboarding training was slower than I hoped, which made the initial setup a bit tedious. Balancing these points, I can say that while some features worked as expected and even made daily remote workflows easier, others fell short in responsiveness and clarity. Given this experience, if I had to decide now, I might consider it again but with tempered expectations about support responsiveness and onboarding speed.