Would I do it again? Mixed feelings on fitting billed hours to actual work
I found the billing and payments system somewhat aligned with my working hours, but it wasn't without its flaws. The sign-up and invoicing process itself was clear and straightforward, which I appreciated since it makes tracking payments less stressful. However, I noticed occasional discrepancies between the hours I actually logged in the software and what was billed, leading me to double-check the data regularly. The automatic updates to their billing system were a bit of a double-edged sword: while they improved some features, they also introduced occasional delays or confusion in reflecting real-time work durations. That said, telephonic support was responsive when I reached out for clarification, although I wished the support team could have been more proactive in explaining these nuances upfront. Overall, while the platform is designed with hours tracking in mind, the fit between hours worked and billed could be tighter. I would consider using the software again, but only if some improvements in billing transparency and synchronization are made.