Would I do it again? Mixed Feelings Exactly
I reached out to their telephonic support a couple of times during the onboarding process. The first call went well; the support was patient and clear, which was a relief since the database setup was something new to me. However, during a later call about the dialer tool, there was some confusion and delays which left me a bit frustrated. The automatic updates seem to work fine, but I noticed a couple of interface quirks afterward that slowed my workflow briefly. Signing up and handling invoices was straightforward and didn’t cause issues. Despite the bumps, I think the initial training provided a solid foundation, but I might need to call support again in the future if more technical glitches come up. Overall, I found the communication helpful but inconsistent, which means I'm on the fence about repeating the experience without some improvements.