Would I do it again? Mixed feelings after some time
Reflecting on the entire experience post use, I feel the sales and pre-purchase information were partly in line with what I expected but also somewhat lacking in clarity. The onboarding flow was smoother than anticipated, especially the training segments related to the database features, which were quite helpful. However, the dialer tool was less intuitive than I had hoped, and some automatic updates introduced unexpected changes that required time to adapt. The invoicing and payment process were straightforward, with no major issues. Telephonic support was available and moderately helpful, although sometimes it took longer to get responses. Overall, while I found some benefits from the software and training, I remain uncertain if I’d commit to the same product again given these mixed experiences. It served its purpose but left me wondering about other options.