Would I do it again? Maybe, but support was a mixed bag
My experience with WFHI's telephonic support was a mix of positives and negatives, which leaves me undecided about repeating the process. When issues came up, the support team was reachable fairly easily and responded within reasonable times. However, there was some repetition in explaining the problem as I had to clarify my situation more than once during a single call, which got tiring. Waiting times on the line were not extreme but noticeable enough to add frustration on a busy day. The support followed up on automatic updates and software glitches adequately, but the resolution sometimes took longer than hoped. Onboarding training was helpful but didn't always resolve every query, necessitating further calls. Despite that, the sign-up and payment process was smooth, and invoicing worked without a hitch. Overall, while I had to navigate a few procedural delays and a bit of redundant communication, I managed to get the help needed. So, I might engage with the service again, but I would expect some patience and possibly some repeated steps with support.