The sales people were pretty responsive at first, which gave me some confidence in signing up. They

The sales people were pretty responsive at first, which gave me some confidence in signing up. They

The sales people were pretty responsive at first, which gave me some confidence in signing up. They answered my questions quickly and provided useful insights into the software's capabilities. However, as I progressed to the later stages, the communication became less consistent, which was a bit frustrating. At one point, I had to follow up multiple times just to get clarification on payment options and support procedures. That back-and-forth made me rethink the whole experience. On the positive side, the people who did respond were genuinely helpful and polite, so I can’t fault their intent. I guess the variability in their responsiveness came down to timing or workload on their side. If I were to do it again, I’d probably keep my expectations realistic regarding how prompt replies will be throughout. It was a mixed bag because the initial impressions were good, but it didn’t quite hold steady to the end. Overall, I’d say it was an experience with ups and downs, and while I found value in their team’s knowledge, the uneven follow-up made me hesitate about jumping in a second time without better assurances.