Would I do it again? It’s a mix of setup wins and quirks
The sign-up process felt pretty straightforward at first, and I appreciated that the invoicing came via email which made keeping track easier. I spent some time in the onboarding and training sections, which were helpful, but honestly, some aspects felt like a one-off setup while others seemed ongoing. Like, the database configuration required an initial chunk of effort to get right, but afterward, updating it was much smoother. On the flip side, the dialer setup was a bit tricky the first few times, and sometimes the calls dropped or the tool froze unexpectedly. I do think the telephonic support helped most times, though not instantly every time I called. Overall, the whole experience was a bit of a mixed bag. The software is useful, but fairly complex to get completely comfortable with, and I’m still not sure if I’d jump back in immediately if starting fresh—or if I’d take a pause and reconsider first given the quirks.