Would I Do It Again? I'm Still Unsure
When I was looking to start with the WFHI software, I found the sign-up process to be straightforward enough which was a relief. However, as I tried to explore the database and calling tools, I hit a snag since they weren’t as intuitive as I expected. On one occasion, I spent quite a bit of time just trying to set up the dialer but had to pause because the updates seemed to override some settings. The invoicing felt standard, with no surprises, but the overall onboarding flow seemed to leave some steps a bit too vague for me to feel fully confident. Telephonic support was reachable but not always instantly helpful, which added to the mixed feelings. So, while certain pieces worked fairly well, others left me hesitant, making me unsure whether I would go through this process again or not.