The initial setup of the software was mostly straightforward, which I appreciated because I didn't w

The initial setup of the software was mostly straightforward, which I appreciated because I didn't w

The initial setup of the software was mostly straightforward, which I appreciated because I didn't want to spend forever just getting started. A few features took more than one session to configure correctly, especially integrating the calling tools with my existing database. On the plus side, I found the automatic updates to be seamless, which kept things running smoothly without me needing to intervene constantly. However, I did encounter some hiccups during the training modules; a few sections felt a bit rushed or assumed I had more background knowledge. The telephonic support was responsive, though sometimes the wait times were longer than I expected. Invoicing and payment were as expected — clear enough but nothing exceptional. Overall, the one-off setup went mostly well, but ongoing management required more attention than I had hoped. I'd say it wasn’t a perfect experience, but not a terrible one either. If I were to try again, I’d probably prepare more upfront and set better expectations around the ongoing work needed.