Would I do it again? I'm doubtful
I found the support and communication process quite frustrating due to a lack of clarity in explanations. Each time I reached out for assistance, the responses lacked details and left many of my questions unanswered. There was no clear guidance on how to resolve the issue, which led to repeated calls without progress. The communication came across as vague, and it sometimes felt like the staff were reading scripted replies rather than genuinely addressing the problem. While I appreciate the effort to provide telephonic support, I cannot say it was effective. Additionally, the updates did not seem to improve the explanation process, so confusion persisted over time. Considering my overall experience, the onboarding was also somewhat hard to navigate without clear instructions. Given these issues, I would be hesitant to engage with the support again under similar circumstances, as it did not leave me feeling confident or valued as a customer. This is an area where improvements could make a meaningful difference, but as it stands, my experience was disappointing.