Would I do it again? I am not fully sure
When I started using the software from WFHI, I was hoping for quite a bit of support and clear communication from their team. Unfortunately, I found that a lot of the setup and troubleshooting I had to figure out myself, which was quite frustrating at times. Their telephonic support was responsive, but it felt like they expected me to know certain things already. I did appreciate that the automated updates were smooth and didn’t disrupt my ongoing work, which was a relief. Also, the payment and invoicing process was straightforward and clear, so that part went well without much hassle. However, the onboarding training was minimal, and I would have liked more detailed guidance especially for using the database feature efficiently. If I had clearer instructions and more direct support, I might have felt more confident using the software. With that said, I see potential here once those areas improve. Would I purchase the software again? I think I might hesitate unless there is improvement in how much they help their customers during setup and use. I appreciate what they do offer but it feels like you are left to figure out most things on your own right now.