Looking back on my experience with WFHI’s support, especially when problems came up, I have mixed fe
Looking back on my experience with WFHI’s support, especially when problems came up, I have mixed feelings. The telephonic support was willing enough to take my calls, but there was often a lag time and sometimes I was stuck repeating the issue because the first person hadn’t fully grasped it. It was frustrating since I had hoped for quicker resolution and clearer guidance when the software didn’t behave as expected. Over time, I felt the support wasn’t as proactive as I would have liked, and the automatic updates didn’t always seem to reflect fixes on time. Given all this, if I had to do it again, I’d hesitate. Their process is fine when everything works smoothly, but when things go wrong, the support and communication could be a lot better in my opinion.