You took quite a long time to get me fully started and I found the whole process unnecessarily slow.
You took quite a long time to get me fully started and I found the whole process unnecessarily slow. From signing up to actually having access to all the calling tools and features, it dragged on far longer than I expected. I appreciate that the invoicing and payment process itself was pretty clear and straightforward, so at least that part was fine. But once I gained access, it still took time to understand how to use the dialer effectively. The training material seemed a bit generic and did not address some specific quirks I encountered with the database feature when syncing contacts. This meant a fair amount of trial and error on my part before I could feel like I was using it productively. The automatic updates didn’t seem to help much because I noticed the interface changed without clear guidance on what was new or improved. On calling telephonic support, the response was okay but not timely enough for my liking, and explanations were sometimes not very clear or detailed. If the initial onboarding had been smoother and support more proactive, I might have been more certain about continuing with your offerings. Given how much time it took just to get fully operational, I have to say I probably wouldn’t do it again without some changes to speed things up and improve support clarity. The effort was more than I expected just getting going, and it felt frustrating during the beginning.