would i do it again? honestly, maybe — with some tweaks
So setting up the software took a decent amount of effort upfront, mostly while I was getting the database and dialer sorted. The training covered basics but I found some parts useful only the first time and others that felt needed again later on. Ongoing use seems easier once you know your way around but a couple of updates changed things a bit, so you gotta keep learning. The sign-up and payment were a breeze though, which helped. Telephonic support varied but was usually fine when I needed it. Overall, if I had to do it again, I'd want maybe a bit more focus on persistent help, but yeah, I could see myself going through this again.