I had a pretty frustrating experience with the training and onboarding. The people behind the scenes

I had a pretty frustrating experience with the training and onboarding. The people behind the scenes

I had a pretty frustrating experience with the training and onboarding. The people behind the scenes were not very responsive, at least that’s how it felt during the first few days when I needed help most. I attempted several times to get clarifications about how to use the dialer and calling tools properly, but the replies often came after a long delay. On the other hand, when responses did come, they were usually detailed and tried to address my questions. Still, the overall wait made everything more difficult. Adding the fact that software updates sometimes changed settings in the middle of a session didn’t help with confidence. Given all that, I’m unsure if I would want to go through this again. The training content isn’t bad on its own, but the lack of timely interaction made it hard to feel supported throughout the process.