Would I do it again? Depends on the patience
The overall sales and pre-purchase experience had ups and downs which I have seen happening with similar software before. At first, I was impressed with the clarity of the product description and the sign-up process was fairly straightforward. But then, I found myself repeating questions to the support line because some parts of the invoicing system were unclear. There was also a fair bit of waiting when it came to scheduling training and actually getting access to all the calling tools. Sometimes the automatic updates changed things without much notice, which meant I had to spend additional time figuring out the new layout. On the plus side, the database feature fit reasonably well with my workflow after adjusting some settings. Telephonic support felt responsive at times, but it was a bit hit-and-miss. Considering all these elements, I might consider using the service again but only if I’m prepared for some delays and repeated explanations. Otherwise, this isn’t something I’m counting on for a quick turnaround or minimal hassle. It’s important to weigh these factors before deciding to proceed because the process can be a test of endurance.