would i choose this software again? maybe not
After using the product for a couple of weeks I feel I have a clear perspective on how it performs on a daily basis. Initially, the onboarding was decent enough and the training covered the basics well. However, as I started to make calls with the dialer and manage the database, I noticed several practical issues that made day-to-day use frustrating. Updates to the software sometimes altered the interface without clear communication, causing confusion and disrupting workflow. I appreciate that automatic updates are meant to keep things current, but in practice it felt like I was relearning parts of the interface too often. Also, telephonic support was hit and miss; some calls got through quickly while other times I waited longer and didn’t get full answers to my questions. Invoicing and payment process worked as expected, which was one positive aspect. Still, because the overall experience was inconsistent after the first try, I’m hesitant to continue long-term. I expected a smoother ongoing interaction with the software, especially since it focuses on remote workflows. So would I do it again? Probably not without more improvements or reassurances regarding reliability and support.