Would I choose this over previous tools? Mixed feelings
Starting off, I can say the sales process here was smoother than some of the other platforms I've tried before. The sign-up was straightforward and the invoicing was clear. However, unlike previous software I used, this one required more initial training before I could get comfortable. That added some delay and effort upfront. The onboarding training did cover important topics and the database feature fit well with my work pattern, but the dialer was less intuitive at first compared to what I was used to. Telephonic support was available but patience was needed as sometimes the help steps felt a bit scripted and not tailored enough for specific issues. On the positive side, automatic updates meant I didn't have to worry about manual software maintenance, which was a relief. On balance, I could see myself using it again, though only if I had time dedicated to fully getting used to each tool, otherwise it might feel overwhelming compared to more basic systems I've interacted with.