Would I Choose Them Again? Not Sure
My experience with support and communication was mostly frustrating because explanations were often unclear. When I called the telephonic support, I expected straightforward answers about how to use the database and calling tools, but I got very technical and vague responses. They did provide information on automatic updates and billing, which was acceptable. However, the language used in explanations was often confusing for someone not already familiar with their software. The invoicing and payment processes were outlined, but the support staff did not explain the steps clearly over the phone. I felt I had to ask repeatedly for clarification, which made the process longer than I expected. While the support was professional, the lack of clarity made me hesitant to rely on them again if I face issues. The onboarding seemed thorough, but the actual communication when problems arose was not ideal. So overall, I found the support adequate only when it came to general information, but not very helpful in resolving specific user queries clearly. Given this, I’m unsure if I would choose them again due to the communication gap I faced.