Would I choose their support again? Probably not
During one instance, I encountered a problem with the dialer not connecting calls properly, which was frustrating. I reached out to telephonic support hoping for swift assistance, but the response time was slower than I anticipated. While the staff member I eventually spoke to was polite, the guidance provided was somewhat vague and didn’t resolve the issue immediately. I was left waiting and following up multiple times, which disrupted my workflow. That said, the software itself has useful features that mostly work as intended, and the invoicing process was transparent enough for me to handle without extra trouble. However, because of the experience with support communication when things went wrong, I’m hesitant to rely heavily on their assistance again should problems arise. The onboarding and training were decent, but the real test came when I needed help, and it wasn’t satisfactory from my point of view. So for now, I would look at alternatives before committing to more usage if ongoing support is a concern.