Would I choose it again? Mostly yes
When I first explored the WFHI software, what struck me was how the sign-up and invoicing processes were pretty simple and user-friendly. At one moment, I distinctly recall being able to set up my access without needing to call support, which isn’t always the case with software like this. That made a good impression right away. The calling tools and dialer worked well after some initial tweaking, which was manageable. The ongoing automatic updates helped keep the system up to date without any disruption. That said, I did feel at times that the training could have been clearer, and I had to rely somewhat on figuring things out on my own. There were also moments when support was slow to respond. Despite these minor issues, the overall experience was positive enough that I’d use the software again, especially considering the database features which fit well with my remote workflow. The invoicing was also simple and well managed. So, weighing these points, I’d say I would choose this product again because it meets most of my needs, even if there’s room for improvement in training and support speed.