Would I buy this again? Probably not given the setup hassle
I decided to try the WFHI software expecting a neat, systematic onboarding since the website promised smooth setup. Frankly, most of the initial process left me to figure things out on my own, which took a lot longer than I expected. The sales process was minimal; no detailed guidance or clear walkthrough from the team. When it came to the dialer and calling tools, they technically did the job, but I had to tweak and customise everything myself to integrate it with the database feature. The auto-updates happened automatically, but they sometimes felt intrusive when mid-task. Support via phone was decent but reactive — I only contacted them twice and had to explain the issues each time. The invoicing and payment process went through fine and clearly, but again it felt like the platform expected prior tech knowledge. In summary, while the core tools worked adequately, the lack of hand-holding means I doubt I would repurchase without a better onboarding experience to ease new users. It did what it was supposed to at the end, but the journey there was frustrating and definitely not beginner friendly.