Would I buy again? Tired of explaining but so-so experience
Honestly, the whole sales and pre-purchase process had its ups and downs. I was expecting a smooth onboarding based on the promotional material, but reality turned out a bit different. The sign-up was straightforward enough, and the invoicing came through without much hassle which was a relief. However, when I reached out to clarify some doubts before buying, I often didn't get clear answers right away. The communication was sometimes slow or a little repetitive like they were recycling the same information. That was tiring because I already knew what I was asking after multiple attempts. On the positive side, the product features seemed to match roughly what was promised, though nothing really stood out as exceptional either. Training sessions were provided but felt somewhat generic, and I had to figure out some things by myself. The dialer software worked well once set up, but the database interface could have been more intuitive. Automatic updates happened without issues but didn't feel like an improvement each time. I’m not sure if I would go through this process again considering the mixed feelings and time spent navigating the system. Some parts were okay, but others didn't fully meet my expectations or support needs. If someone is new to such tools, they'd have to be patient and willing to learn independently. Overall, not a bad experience but there are areas where improvements could be made before I'd strongly recommend or re-purchase this service.