Would I buy again? Not really after my experience
I had high hopes before purchasing the WFHI software, but the experience did not meet my expectations. The sign-up process was more complicated than I anticipated, with some unclear steps during invoicing that delayed my access to the main features. I expected a smoother onboarding flow, especially because the sales team described the product as very user-friendly, which was not quite the case. The training support did help somewhat, but it was limited in scope and did not address many practical issues I faced while using the database feature and dialer tools. I had to reach out several times to telephonic support, which was responsive but could not resolve my issues completely. Overall, the software felt less polished compared to what I imagined, and managing multiple features often became confusing. The automatic updates sometimes caused unexpected changes in the interface, which was disruptive. While I appreciate the basic capabilities, the sales pitch did not fully align with the reality of everyday use. Because of these drawbacks, I would hesitate before purchasing this software again unless there are significant improvements in clarity and assistance during the early stages.