Would I buy again? Mostly yes, but a bit of waiting wasn’t fun
I found the sales and pre-purchase process genuinely smooth for the most part. The sign-up form was pretty straightforward and the invoicing system automated a lot which made things efficient. However, there was one moment that stuck out when I was waiting for telephonic support to clarify a few doubts before making the payment. It took a little longer than I expected, and there was some repetition in explaining my issue due to a handover between agents. That was slightly frustrating, but once connected, the assistance was very clear and helpful. The ongoing updates about the product helped me feel informed and confident in my choice. Despite that moment of waiting and the slight repetition in explanations, overall I felt the buying experience was positive. I’d say I would do it again since the system mostly worked well, the onboarding was fast, and the payment process was transparent. Just hoping the waiting times for support improve because that was the one part that I’d like to avoid in future purchases. Still, it didn’t overshadow the overall helpful service I received.