Would I buy again? Mixed feelings about the support
Initially, I found the sales team reasonably responsive. They answered most of my queries about the software capabilities within a day or two, which was decent. However, some of my requests for clarifications took longer than expected, and occasionally, the information provided was a bit generic or not directly related to my use case. About signing up and invoicing, the process was straightforward, and payments were handled securely, which I appreciated. What made the experience a bit mixed was how the pre-purchase communication varied depending on whom I spoke with; some responses were thorough, others less so. I can't say the sales experience was totally smooth, but it wasn’t frustrating either. So, if I were to decide again, I'd consider if my questions aligned well with their knowledge areas and if I needed faster answers. If you value quick and precise responses, this might not fully satisfy you. But if you're patient and can manage, it’s workable.