Would hesitate to use again due to poor issue handling
I must say the training and onboarding experience left me dissatisfied, and I would hesitate to use it again. When things went wrong during the early stages, support didn't manage the problems effectively. The training materials were somewhat generic and not tailored enough to address the specific issues I faced using the dialer and database. Onboarding was dragged because fixes were slow and sometimes unclear, which caused frustration and wasted time. That said, the automatic updates were helpful in keeping the software current without my intervention, and the invoicing and payment process was relatively straightforward. Telephonic support was accessible, but I noticed they often struggled to provide timely resolutions, especially when system glitches occurred. Although the overall concept is promising, the shaky handling of unforeseen issues and weak customization made me reluctant to recommend or revisit this software in the near future.