Would Hesitate to Use Again Due to Confusing Support Labels
My experience with support and communication was largely frustrating, which makes me think twice about using WFHI products in the future. When reaching out for help, I found that many of the button labels and menu names in the support portal didn’t make much sense, and it was hard to tell which option to select for the issue I had. The telephonic support did eventually assist me, but there was a lot of back-and-forth because I had chosen the wrong categories due to unclear wording. I’ll admit that once I got connected with the right person, the actual fielding of my questions was decent and the answers were helpful enough. Even so, the time it took to navigate the initial automated systems and unclear terms left me feeling somewhat overwhelmed. The signing-up and invoicing flow was okay but didn’t compensate for the support troubles. I’m not eager to go through the same process again soon because clear communication is really important to me, and that fell short. It might work better for someone who can handle ambiguous wording well, but I would be cautious about recommending it wholeheartedly.