would hesitate to do this support again honestly
My experience with WFHI’s support wasn’t great in terms of speed and actual helpfulness. The telephonic support often took a long time to respond and even then, the answers were sometimes too generic or didn’t fully address my issues with the calling tools and database setup. I can admit the automatic updates worked seamlessly and didn’t cause any disruptions, which was one positive. Outside of that, the invoicing and payment process was fine and clear enough to navigate without trouble, so no complaints there. However, the support responsiveness led to delays in getting things properly set up and solving issues. When I needed help during onboarding and especially with dialing software glitches, responses weren’t as prompt or detailed as I expected. This made the whole experience more frustrating than it needed to be. Given how important reliable support is for software like this, I’m not sure I’d want to go through this setup process with WFHI again unless they substantially improved their help system. It basically worked but not without unnecessary hassle and waiting times that affected my ability to use the tools effectively.