Would hesitate to do this setup again
Overall, I found the entire sales and pre-purchase set up of the WFHI product to be more of a one-off effort than an ongoing smooth experience. The initial sign-up and invoicing were fairly straightforward, and I appreciated the automatic updates feature promising continuous improvements. However, the amount of setup needed each time I accessed the calling tool or dialer was quite extensive and repetitive. It felt like a lot of time was spent on configuring the software rather than using it effectively for workflows. The database feature, while functional, required constant manual upkeep and syncing effort on my part, which reduced efficiency. Telephonic support was often necessary to understand how best to deploy updates, yet this sometimes delayed my tasks. Training had been helpful, but even after sessions, the labels and instructions felt inconsistent enough to warrant frequent assistance. Considering the whole experience, I am not convinced that repeating this setup would be worth the effort for me. I may explore other options rather than do this all over again, despite acknowledging the software has good potential in some areas.