Would have liked quicker start, some delays compared to expectations

Would have liked quicker start, some delays compared to expectations

I expected the support and communication to be mostly immediate, given the promotional materials, but in practice it took a bit longer to get fully started. The onboarding process itself was detailed and fairly comprehensive, which I appreciated, but there were moments when I felt support responses were delayed, perhaps due to high volume. The training sessions were informative, but some follow-up communication could have been a little faster. This contrasted with my expectations of near-instant communication channels and more rapid troubleshooting. That said, once fully engaged, the support was competent and clear, just initial delays detracted slightly from the overall impression of efficiency.