Would happily do onboarding again with some self-discovery
My training and onboarding experience started mainly with the provided tutorials, which were quite handy for setting up the database and understanding the calling tools. However, there were moments when the instructions were minimal, and I had to figure out how to best integrate the dialer with my daily workflow myself. The automatic updates kept the software running smoothly without interruptions, so I could stay focused on learning instead of troubleshooting. The telephonic support was available when I needed guidance, especially during the most confusing parts of training. Although the onboarding process wasn't fully hands-on at every step, I found that figuring some parts out by trial and error helped me understand the system better. This mix of structured guidance and independent discovery made training engaging. If I had to start over, I would definitely go through the process again, as it gradually built my confidence with the software.