Would do this pre-purchase process again, with minor tweaks
Before engaging with WFHI, I expected the sales and pre-purchase phases to be very transactional and possibly frustrating, but the actual experience was better, although not flawless. The sign-up and initial invoicing went quite smoothly and checked off all the boxes I had hoped for in terms of clarity and speed. The onboarding training was mostly what I had anticipated—good info about the software and calling tools, although I wished the database feature had been demonstrated more fully before I had to start using it myself. One small downside was that some automatic updates introduced unexpected changes to the dialer, which disrupted my workflow until I adapted. Telephonic support was helpful in those moments but took time to get connected. Despite this, the overall system did align well with my expectations enough that I would honestly go through the process again. It’s a solid setup for running remote work, and the minor technical wrinkles can be managed as part of settling in.