Would do the training again but had to figure out a lot myself
The onboarding and training materials provided a decent starting point, but I found that a significant part of the process required me to work things out on my own. While the basic software setup instructions were clear, deeper features like the calling tools and the database integration needed a fair amount of trial and error. There wasn’t as much step-by-step guidance as I would have preferred, which meant I sometimes had to revert to telephonic support more than I expected. The brief tutorials helped but were not comprehensive enough for every feature. Still, once I understood the flow, things went much smoother and I ended up feeling comfortable with the platform. Given this, I would choose to do the training again but would be prepared to spend extra time experimenting myself to learn fully.