Would do it again, minor issues day to day
Over the course of using the WFHI software and its support services daily, I found the experience generally positive despite a few small frustrations. The telephonic support is responsive and informative, which made onboarding and week-to-week usage smoother than I expected. However, the dialer sometimes lags during peak hours, causing a brief delay that can be a bit frustrating when managing multiple calls. The automatic updates are a definite plus, as the software improved with time without needing manual intervention. On the other hand, occasional billing invoice delays, though minor, did cause some initial confusion. Despite these setbacks, I would consider using their service again because the overall software functionality and support quality met my needs effectively throughout my time working with it.