Would do it again despite a hiccup or two in support
I had a generally good experience with WFHI's product and support so far. When I started the onboarding, everything seemed well organized, and the training materials fit right in with my workflow. However, a couple of times I ran into minor glitches with the dialer — it didn’t always connect calls immediately. I reached out to the support team, and they were helpful, explaining what might go wrong and walking me through some troubleshooting steps. There was one instance where I felt the response took a bit longer than I’d have liked, but overall the team was clear and patient. The automatic updates also worked fine; sometimes they brought minor changes that took a bit of getting used to, but nothing too disruptive. Billing and invoicing were straightforward, no issues there. So, yes, despite the few small hiccups, I would definitely use the software and training again because the positives outweigh the negatives. The features themselves are solid and the support, when it works well, really makes a difference. I’d recommend trying it out — just expect that a minor delay in support response might happen occasionally, but it doesn't spoil the overall experience.