would do it again, but with minor reservations
Overall, I found the billing and payments process pretty solid with the responsiveness of the support team really making a difference. Whenever I raised a query about invoices or payment timing, they responded quickly and clarified things well which helped me avoid confusion. That said, there was a small hiccup during one billing cycle where an update seemed delayed and I wasn’t completely clear why. Fortunately, that got resolved after a couple of calls but it showed me that the automated aspects could occasionally falter. The way they handle queries is really commendable though, especially given that I expected a slower response time. While the invoicing and payment portal is quite user-friendly, the experience is not completely flawless yet. I’d say the combination of good tech and solid human support means this is something I’d consider doing again, but I’d keep a close eye during critical billing windows to ensure everything runs smoothly. So yes, I’d generally recommend the software for the convenience, but just expect occasional minor delays or questions to arise.