would do it again, but took way longer than expected
I've been through the setup process more times than I can count with similar remote workflow tools, so I wasn't exactly thrilled to start again. With this software, it took more time than I anticipated to actually get going. The sign-up and invoicing were straightforward enough, but syncing the database to my workflow took longer than I thought it would. Also, the dialer and calling tools needed some tweaking during the initial days, which added to the delay. That said, once I got past the early hiccups, the software itself was solid and reliable, with automatic updates that didn't disrupt anything. The telephonic support was available when I needed it, speeding things up eventually. In all honesty, if I had a chance, I'd do it again because it worked out okay after some patience. But the start phase was definitely more drawn out than I expected, and I can't claim it was a smooth ride right out of the gate.