Would do it again, but setup had its moments
My experience with the support and communication has been largely positive. The initial setup required a fair amount of one-off assistance, which the support team handled well. I found that after that phase, most interactions became straightforward with less ongoing intervention needed. Telephonic support was generally responsive and capable of addressing immediate concerns during setup. However, there were occasional delays in follow-ups after some calls, which meant I had to wait longer for clarifications on certain points. The process of integrating the dialer and database features took some patience, but once established, the workflow improved notably. I appreciated the clear invoicing and payment procedures that came into focus early on, which alleviated administrative confusion. Given all this, I’m willing to say that I would go through the process again if needed; it’s not perfect but certainly manageable. The stitching together of software and training left me mostly satisfied, with just a few little bumps along the way.