Would definitely use support again if needed
My experience with the telephonic support and communication was quite straightforward, and I think I would definitely do it again if I had to. Initially, I spent some time working through the onboarding by myself, poking around the dialing tools and setting up my database according to the instructions provided. The training material was helpful but I felt some trial and error was necessary to feel fully comfortable. After a few attempts, I reached out to support by phone to clarify some doubts about automatic updates and the invoicing process; the person on the line was patient and answered my questions clearly. The support staff helped me understand how to optimize my workflow, although sometimes it took a bit of back and forth to explain details. Despite that, I appreciated having someone available to turn to who knew the system well. After this, I successfully handled daily calls with the dialer and managed my client database without issue. Overall, the combined experience of working it out and reaching out for help was effective, and it made me confident to use the software moving forward.