Would definitely opt for their support again
Starting with the telephonic support, I contacted them twice while setting up the database feature and using the dialer. The first call involved quite a bit of waiting but I was impressed that when I finally got through, the assistant patiently walked me through each step. They asked me to restart the application for automatic updates to kick in, which helped fix minor bugs I'd been facing. However, during my second call, I found myself repeating the explanation of my problem a couple of times before the right person was able to assist me, which was a bit tiring. Despite these small delays and repetition, I appreciated that the support staff stayed engaged and resolved the issues eventually. The training modules complemented their assistance well and the invoicing process was pretty seamless, so overall the communication felt effective. I would use WFHI's support again in the future due to their eventual thoroughness, although a faster callback would make the experience better.