Would Definitely Need Help Again
Looking back after some time, the training experience still feels really frustrating. The onboarding was supposed to guide me through their software, but I never quite got a solid grasp of the flow or how the tools connected. The one part that stands out the most was how the initial training sections skipped basic setup and went straight to advanced dialing tools. This left me bewildered, constantly needing to pause and seek clarifications. Even now, if I had to start over, I know I would definitely need extra help to get through the onboarding again. The database feature and automatic updates were mentioned but never clearly incorporated into the workflow. Invoicing and payment aspects also seemed out of sync with the rest of the process. Although telephonic support did respond, it felt like I was being handed instructions without understanding the bigger picture. I tried to manage on my own, but the lack of clear, stepwise guidance made using the software much harder than I expected. So reflecting on it, the training did not prepare me sufficiently, and now I am hesitant that future use will be any easier without repeated assistance.